Frequently Asked Questions
Do you accept small orders?
Yes, we accept small orders to accommodate various client needs.
What is your sample policy?
Free samples are available for routine models. Specialized requests may incur a charge, which is refundable upon confirmation of a bulk order. Routine samples ship within 1-3 days.
What if the product quality is not satisfactory?
We prioritize quality. If samples are unsatisfactory, we will remake them. For mass production issues, we offer replacement for any defective products.
Can I choose customized packaging?
Yes, we offer various customized packing options based on your specific requirements.
What are your standard payment terms?
We accept major payment types including TT and Paypal. Typically, we require a 30% deposit in advance and 70% balance before shipment for formal orders.
What is the typical lead time?
For orders under 100,000 PCS, the lead time is approximately 2 to 3 weeks. Larger orders will be confirmed based on actual production requirements.