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Frequently Asked Questions
Q1: What kind of customization services do you provide?
We offer full customization including market consultation, product graphic design, development, and bespoke material specifications.
Q2: How can I verify the quality before placing a bulk order?
One free sample can be requested for quality inspection, though courier costs are typically covered by the client. For bulk orders, inspection videos or reports are submitted upon completion.
Q3: What is the standard MOQ and production timeline?
The Minimum Order Quantity (MOQ) is 1000pcs per item. The standard production period ranges from 20 to 40 days, depending on the current schedule.
Q4: What are your payment and shipping terms?
We accept T/T or L/C at sight. We can also assist with shipping services to your designated port if required.
Q5: Do you offer after-sales support?
Yes, if any quality issues arise, we arrange for investigations and provide professional solutions to ensure customer satisfaction.
Q6: How long does it take to develop a customized sample?
Customized sample development typically costs between US$100-US$200 and takes approximately 5-10 days to finish.