Frequently Asked Questions
1. What other special products can you produce?
We accept custom Medals, Keychains, Pillows, Standees, Stickers, Washi Tape, and various sporting equipment.
2. Can I have a sample order to check the quality?
Yes, we accept sample orders (e.g., 5 pcs) to ensure the quality meets your expectations before bulk ordering.
3. What are the available payment methods?
For samples or small orders, we accept PayPal or platform insurance orders. For bulk orders, T/T or platform insurance orders are preferred.
4. How do you handle shipping?
We typically ship goods via reliable international couriers such as DHL, UPS, FedEx, or TNT to ensure fast and safe delivery.
5. What is the process for placing an order?
First, share your requirements. Second, we provide a quote. Third, you confirm samples and place a deposit. Fourth, we begin production. Finally, we share product photos and arrange shipment.
6. Can I customize the craft and design?
Absolutely. You can customize the products according to the craftsmanship options displayed or provide your own specifications for a unique finish.