🟧 Frequently Asked Questions
Are you a trading company or a factory?
We are an OEM Manufacturer focusing on medical needle and metal tube processing. All products are customized according to customers' drawings or samples. We can provide existing stock samples for testing before mass production.
What are your technical advantages in needle processing?
We specialize in micro metal tube and stainless steel needle processing. We can achieve a minimum outer diameter of 0.18mm and a wall thickness as thin as 0.05mm.
Do you require drawings for quotation and production?
Yes, as all products are customized, we require either drawings or samples. For simple requests like tube cutting, our engineers can create a technical drawing for your confirmation based on your specific data.
What are your accepted payment methods and terms?
We accept T/T, Western Union, and Paypal. For tooling costs and orders under 1500 USD, full payment is required. For orders over 1500 USD, we accept a 50% deposit, with the balance due before shipment.
How long is the typical delivery time for custom orders?
Delivery usually takes between 5 to 25 days, depending on the complexity of the design and the total order quantity.
Can you customize the logo and surface treatment?
Yes, we offer various surface treatments including sandblasting, polishing, knurling, and laser marking. Logos can be customized exactly according to your design specifications.